How discovery works
- 01
Map one real workflow
We start with a recent lead, request, quote, ticket, or follow-up and trace it from trigger to completion.
- 02
Find the failure points
We identify where work stalls, context is copied by hand, ownership is unclear, or reminders depend on memory.
- 03
Select AI-safe candidates
We prioritize work AI can summarize, classify, draft, route, or queue before a human approves the customer-visible action.
- 04
Define safety gates
We document what the system may read, what it may draft, and what it must never send, book, update, or promise without approval.